SAP S/4HANA Service Management (SM) Consultant

Experience: 8+ Years
Work Location: Remote (India)
Shift Timings: 5:00 PM IST – 2:30 AM IST (US Shift)

Role Overview

We are looking for an experienced SAP S/4HANA Service Management (SM) Consultant with strong functional expertise and excellent communication skills. The selected candidate will be responsible for implementing, configuring, and supporting SAP S/4HANA Service processes for global clients while working closely with stakeholders during US business hours.

Key Responsibilities

• Lead and support SAP S/4HANA Service Management (SM) implementations and enhancements.

• Analyze business requirements and map them to S/4HANA Service processes.

• Configure and customize:

  • Service Orders

  • Service Contracts

  • Service Notifications

  • Resource Planning

  • Billing & Invoicing

• Integrate SAP SM with:

  • Sales & Distribution (SD)

  • Materials Management (MM)

  • Finance (FI)

  • Project Systems (PS), where applicable

• Perform system testing, SIT, UAT support, and defect resolution.

• Prepare functional specification documents and collaborate with technical ABAP teams.

• Provide production support, issue analysis, and root cause resolution.

• Support data migration validation and cutover activities.

• Deliver end-user training and create training documentation.

• Participate in workshops, design discussions, and stakeholder meetings.

• Provide regular project status updates to leadership and project managers.

Required Skills & Qualifications

• 8+ years of overall SAP experience with strong hands-on expertise in S/4HANA Service Management (SM).

• Minimum 1 end-to-end S/4HANA implementation experience.

• Strong knowledge of:

  • Service Orders

  • In-house Repair

  • Customer Service Processing

  • Contracts & Warranties

  • Billing Integration

• Solid understanding of service business processes.

• Strong integration knowledge with SD, MM, and FI modules.

• Good understanding of S/4HANA simplifications and Fiori apps related to Service.

• Ability to independently manage design, configuration, testing, and support.

• Excellent verbal and written communication skills (mandatory).

• Strong analytical, troubleshooting, and client-handling skills.

• Experience working with global clients in US shifts is a plus.

Education & Certification

• Bachelor’s degree in Engineering, Computer Science, or a related field.

• SAP S/4HANA Service certification is preferred.

Work Schedule

• Shift: 5:00 PM IST – 2:30 AM IST

• US business hours alignment is mandatory

Nice to Have

• Experience in ECC to S/4HANA migration/conversion projects.

• Exposure to Field Service Management (FSM).

• Knowledge of Service with Embedded EWM.

• Experience working in Agile/Scrum environments.