Account Management Business Analyst

Experience: 3+ Years

🔷 About the Role

We are looking for a skilled Account Management Business Analyst to lead the analysis and design of a new customer account application. The ideal candidate will bridge business needs and technical solutions, ensuring a seamless and user-centric customer experience.

🔷 Key Responsibilities

• Lead the collection, analysis, and documentation of business requirements for the customer account application.
• Translate business goals into functional requirements, user stories, workflows, and acceptance criteria.
• Collaborate with stakeholders to define end-to-end customer experience, including onboarding, payments, account updates, and self-service features.
• Analyze and map current-state processes and design future-state solutions.
• Work closely with IT teams, vendors, UX/UI designers, and program managers during development and implementation.
• Support system testing activities, including test planning, test case creation, and issue tracking.
• Contribute to change management efforts, including training materials, release notes, and stakeholder communication.
• Identify risks, dependencies, and gaps and recommend actionable solutions.
• Prepare documentation, reports, and presentations for leadership and governance teams.

🔷 Required Skills & Qualifications

• Bachelor’s degree in Business, Information Systems, Data Analytics, or a related field.
• 3+ years of experience as a Business Analyst, preferably in digital product or customer-facing applications.
• Strong expertise in requirements gathering, process analysis, and documentation.
• Experience working in Agile, Hybrid, or Waterfall environments.
• Ability to create user stories, process flows, wireframes, and mockups.
• Excellent communication and stakeholder management skills.

🔷 Preferred Skills (Good to Have)

• Experience with customer portals, CRM systems, or payment systems.
• Exposure to tolling technologies or similar domains.