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SAP CS Consultant
SAP CS Consultant
Job Title: SAP CS Consultant
Job Type: Contract
Project: AMS (Application Management Support)
Work Location: India – Remote
Experience: 8–15 Years
About the Role
We are looking for an experienced Senior SAP CS (Customer Service) Consultant to join our Application Management Support (AMS) team. The ideal candidate should possess strong expertise in SAP Customer Service processes within SAP ECC and SAP S/4HANA environments. The role involves supporting customer service operations, resolving production issues, implementing enhancements, and collaborating with cross-functional teams to deliver reliable and efficient SAP solutions.
Key Responsibilities
• Support end-to-end SAP Customer Service (CS) processes including Service Notifications, Service Orders, Repairs, Warranty Management, and Service Contracts.
• Configure and support SAP CS functionalities based on business requirements.
• Analyze business requirements and prepare functional specifications for RICEFW developments.
• Support Installed Base Management and Equipment Master processes.
• Manage Service Orders, Resource Planning, Scheduling, and Technician Assignments.
• Perform root cause analysis and resolve production incidents within SLA timelines.
• Collaborate with PM, MM, SD, and FICO teams to support integrated business processes.
• Support Unit Testing, System Integration Testing (SIT), User Acceptance Testing (UAT), and production deployments.
• Prepare configuration documents, process documents, and end-user documentation.
• Participate in AMS support, change requests, and enhancement projects.
• Provide end-user training and knowledge transfer whenever required.
• Drive continuous process improvements and ensure adherence to SAP best practices.
Required Skills
• 8–15 years of SAP CS experience
• SAP S/4HANA Customer Service
• Service Notifications
• Service Orders
• Warranty Management
• Service Contracts
• Installed Base Management
• Equipment Master
• Repairs Management
• Resource Planning & Scheduling
• Functional Specifications (RICEFW)
• Integration with PM, MM, SD & FICO
• AMS Support
• Incident, Problem & Change Management
• Strong analytical and troubleshooting skills
• Excellent communication and stakeholder management skills
Preferred Qualifications
• Bachelor’s or Master’s degree in Information Technology, Engineering, or a related field.
• SAP CS Certification is preferred.
• Experience in SAP S/4HANA implementation and AMS support projects.
• Knowledge of Agile methodology and ITIL support processes.
• Experience working with global clients will be an added advantage.
Why Join Us?
• Work on enterprise-scale SAP S/4HANA Customer Service engagements.
• Collaborate with experienced SAP professionals on global AMS projects.
• Continuous learning, career growth, and exposure to the latest SAP technologies.
Categories:
Contract