CRM Developer

🕒 Experience: 5+ Years

🔷 About the Role

We are looking for a skilled CRM Developer with strong expertise in Microsoft Dynamics 365 CE to design, develop, and configure enterprise-grade CRM solutions. The role involves working in an Agile environment to deliver scalable, high-performance systems integrated with contact center platforms, ERP systems, and payment gateways.

🔷 Key Responsibilities

• Configure and develop Microsoft Dynamics 365 CE CRM solutions based on Agile backlog requirements.
• Collaborate with technical leads, project managers, and stakeholders to ensure successful delivery.
• Support functional teams in defining requirements for integrations with contact center systems, self-service portals, SAP, and payment gateways.
• Ensure seamless integration, optimal performance, and efficient data flow across systems.
• Configure Dynamics 365 Customer Service modules, including Omnichannel features (Channels, Workstreams, Unified Routing).
• Work with technical teams to ensure customizations and integrations align with business requirements.
• Build and maintain CI/CD pipelines and follow Application Lifecycle Management (ALM) best practices.
• Provide ongoing support, optimization, and enhancements for CRM solutions.
• Contribute to training programs and user adoption initiatives.
• Identify and implement improvements to enhance system functionality and user experience.
• Maintain strong relationships with stakeholders, vendors, and cross-functional teams.
• Ensure compliance with organizational standards, policies, and SDLC processes.

🔷 Required Experience & Qualifications

• 5+ years of experience in Dynamics 365 CE CRM development and configuration.
• 3+ years of experience with Dynamics 365 Customer Service (Omnichannel, Unified Routing, PCF).
• 7+ years of experience in .NET development (plug-ins for Dynamics CE).
• 3+ years of experience in React development.
• 3+ years of experience in Power Automate.
• 2+ years of experience in Power BI.

🔷 Core Skills

• Strong understanding of Dynamics 365 CE customization, configuration, and user management.
• Experience with contact center systems (IVR, telephony), self-service portals, and mobile applications.
• Hands-on experience integrating Dynamics 365 CE with ERP systems and payment gateways.
• Familiarity with Agile development methodologies.
• Proficiency in Microsoft Office 365 and Azure DevOps (ADO).

🔷 Preferred Skills

• Experience in high-volume contact center implementations (minimum 2 projects preferred).
• Exposure to SAP enterprise solutions.
• Knowledge of ITIL / ITSM frameworks and practices.

🔷 Certifications (Required)

• Dynamics 365 Fundamentals (MB-910)
• Microsoft Power Platform + Dynamics 365 Core (MB-200)
• Power Platform App Maker Associate (PL-100)
• Dynamics 365 Customer Service Functional Consultant (MB-230)
• Power Platform Developer Associate (PL-400)

🔷 Certifications (Preferred / In Progress)

• Power Platform Functional Consultant (PL-200)
• Power Platform Solution Architect Expert (PL-600)
• Microsoft Dynamics FastTrack Architect (preferred)
• Microsoft MVP recognition (preferred)

🔷 Soft Skills

• Strong analytical and problem-solving abilities
• Excellent communication and stakeholder management skills
• Ability to work independently and collaboratively
• Detail-oriented with strong organizational skills