Business Process Reengineering (BPR) Business Analyst

Experience: 3+ Years

🔷 About the Role

We are seeking a detail-oriented Business Process Reengineering (BPR) Business Analyst to support the transformation of business processes into modern, efficient systems. The role involves analyzing current processes, identifying improvement opportunities, and collaborating with cross-functional teams to deliver scalable solutions aligned with enterprise goals.

🔷 Key Responsibilities

• Perform business analysis activities including requirements gathering, analysis, and documentation.
• Facilitate workshops and meetings with stakeholders to capture As-Is processes and define To-Be solutions.
• Analyze existing business processes and compare them with industry best practices to identify improvement opportunities.
• Translate requirements into service blueprints, process flow diagrams, Agile features, and user stories.
• Create and manage documentation in Azure DevOps (ADO) including user stories, workflows, and process artifacts.
• Conduct feasibility studies and analyze systems to recommend enhancements.
• Define and track KPIs, business rules, and data sources for reporting and performance monitoring.
• Collaborate with IT teams, business stakeholders, vendors, and project sponsors throughout the project lifecycle.
• Support testing activities, including test scenarios, scripts, and validation.
• Assist in training, change management, and end-user support.
• Ensure all deliverables align with organizational standards, policies, and PMO guidelines.
• Maintain comprehensive project documentation, reports, and presentations.

🔷 Technical Scope

• Reporting: Tolling and non-tolling reporting for internal and external stakeholders.
• Transaction Processing: Customer transactions across multiple systems and agencies.
• Billing & Invoicing: Accurate financial processing and accounting.
• Collections & Enforcement: Managing unpaid balances and compliance processes.
• Financial Posting & Reconciliation: Ensuring accurate financial records and reconciliations.
• Payments: Supporting multi-channel payment solutions.
• CRM Systems: Experience with Microsoft Dynamics CRM or similar platforms.
• SAP S/4 HANA: Exposure to modules like BRIM, FICA, and Analytics Cloud is a plus.
• Data Migration: ETL processes for system transitions and implementation phases.

🔷 Required Skills & Qualifications

• Bachelor’s degree in Computer Science, IT, Business Administration, or related field (or equivalent experience).
• Minimum 3+ years of experience as a Business Analyst or Technical Analyst.
• Strong knowledge of SDLC, Agile methodologies, and business analysis techniques.
• Experience with process modeling, documentation, and requirement analysis.
• Proficiency in tools such as Azure DevOps, SQL, Excel, Figma, and MS Office Suite.
• Strong analytical, problem-solving, and communication skills.

🔷 Preferred Skills

• Experience in government/public sector projects.
• Exposure to financial systems or enterprise business solutions.
• Familiarity with ITIL / ITSM practices.
• Experience with project management tools (e.g., MS Project).